Globalization has created a huge impact on today’s business environment. Now-a-days customers are well informed Yasmany Tomas Jersey , have access to global information with respect to products and services and have become choosy as they have lots of available choices. The use of internet has removed geographical barriers and has made everything available for everyone. As a result, competitions among the organizations have been increased drastically over the period of time, especially in this 21st century. In this scenario old business models do not fit and the mode of customer-centric businesses has been changed. Today’s competitive markets do not give any chance for error. Management always seeks to provide error free solutions to the customers which will exceed their expectations. Six -sigma has gained its importance because of the nature of today’s business and it has become the inevitable part of the business culture in today’s business environment. Definition of Six-Sigma
Six-Sigma refers to the highly systematic process that aims to deliver and develop almost perfect product or services to its targeted customers. The word six-sigma is considered as a statistical term which shows that in what extension any given process is deviated from the perfection. The idea underlying the six-sigma is to identify errors in the process. If the errors are identified, it would be easier to remove those errors from the systems and possibility of error free solution with respect to products or services will be increased. For example: GE has implement